Return Shipping: How to retrieve your label

If you are interested in returning your equipment before the end of your trial period, submit a return request through your account or contact the Family Care team

 

The following instructions are for using the UPS Return Portal to retrieve a shipping label. A link to the return portal will be provided by the Family Care Team for any equipment returns. For International returns, additional instructions are at the bottom of this page.


To get started, click the Return Portal link you were emailed. Once directed to the Guest Log In, check the box to confirm you are not a robot.

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Next you will be required to fill out the blue highlighted fields to have your label created. Once this form is submitted, you will be emailed a copy of your return label. Print and attach your label to send back your equipment then you can Schedule a UPS Pick up or look up Drop-off Locations for assistance printing your label.

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The "Attention" field is required for International returns, you can put your name:
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For International shipments

Once you submit your information, you will be required to complete a commercial invoice which will also need to be attached to your package.

After submitting the above form, you will be brought to the Commercial Invoice Page, click "Add" on the bottom right.

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Add a line item for each item to be returned, start by clicking "Search" then select Tablet or Heart Rate Monitor.

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Choose the bubble next to the item then click "Select" on the bottom left to add the item to your commercial invoice

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Once the item has been added, click "Save" on the bottom right.

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For multiple items, click "Add" and repeat the steps above. Once all items have been added, click "Finish" on the bottom right.

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You will be brought back to the original Mightier Shipping Information page and can now select "Process Shipment" at the bottom. 

To complete the process the Commercial Invoice will be included in the email with your return label. This must also be printed and attached to the package.

 

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