How do I track my package?

You will be sent a message from UPS with a link to track your package. Please check your junk or spam filters if you have not received a notification within 2 days of ordering.


How soon will my kit arrive?

Orders submitted before 2pm ET on weekdays ship the same day and arrive within 2 days to locations in the continental US. For other locations, packages generally arrive within 10 days of placing your order. 

 
What if my tracking link says there is an issue?

Please contact the Family Care Team for help.  If there is an issue or delay listed on your tracking link, you may need to contact your nearest UPS location for an update.  Make sure you have your tracking number available!


What if my shipment is delayed or was sent back?

If you have not received your kit within 14 days of placing your order, please contact the Family Care Team so we investigate and make sure it is delivered. We're happy to help!

 

Was this article helpful?
9 out of 23 found this helpful