Stats not reflecting time played in the app

When play data isn't appearing in your Parent App, it usually means the child's progress simply hasn't "synced" to our servers. Your child's progress is saved temporarily on their tablet and is permanently saved to the Mightier servers (synced) when you have a strong Wi-Fi connection.

If the tablet is not automatically syncing or won’t sync at all, please follow these steps:

  1. Close the Mightier app, then reopen it. On the first screen you see, tap the question mark icon in the upper right corner of the screen.
  2. Tap on the “Help” screen. You will see four (4) icons indicating your connection status to the Internet and Mightier. 

 

If you’re not connected to the internet, the Help screen icons will show something similar to this:

To fix this issue, please turn on Wi-Fi and connect to an available network via your device’s Settings page. 

 

When you’re connected to the Mightier servers, you’ll see green text that will say “Connected to Mightier:”

 


If you have unsynced data, wait 5 seconds. You’ll see a spinner indicating that your data is syncing. Pause and wait for the syncing to end. Then,  you’re good to go! 

 


If you have a lot of data to sync (>10MB), you’ll see text indicating that the syncing may take a while. The spinner will remain active the entire time the syncing is taking place:

 

Once the data is synced, you’ll see “Data Synced” in the lower-left corner of the Help screen:

If you've tried these steps and are still facing issues syncing your data or seeing your child’s playtime correctly reflected in the Parent App, please reach out to the  Family Care Team. Our experts would be happy to help. 

A note about the Mightier Parent App dashboards: You can refresh your Parent App dashboard by pulling down from the top. This will pull in the most recent play. Just a note though —  there is a few minute delay between syncing and the data showing up, so we recommend waiting 5-10 minutes after syncing before refreshing your Parent App.

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