We recommend factory resetting your tablet to reset the PIN. This will remove all applications and information from your device. To do this, follow these steps:
- Make sure the tablet is off. Press the Power and Volume Up buttons simultaneously, and hold them for 15 seconds. Let go of these buttons as soon as you see the Select Boot Mode screen appear.
- That will take you to Select Boot Mode. Then, use the Volume Up key to navigate so the arrow points to Recovery Mode. Select Recovery Mode by pressing Volume Down.
- The blue Mightier loading screen will appear briefly, and then the Android Recovery menu will load. In the Android Recovery menu, navigate down to Wipe Data/Factory Reset using the Volume Down button. Press the Power button to select, confirm that you want to erase everything, then press Power again.
- Once Data Wipe Complete appears near the bottom of the screen, select Reboot System Now from the top of the menu and press Power. The tablet will take longer than usual to reboot, but eventually, the Android setup screens will appear beginning with language selection.
Need help? Just reach out to the Family Care Team!