If your heart sensor's armband has the letter "M" on it:
Press the Power button for 3 seconds to turn off the heart sensor. It will vibrate to indicate it has been turned off.
If your heart sensor has a solid colored armband:
Press the Power button for 5-7 seconds to turn off the heart sensor. Once a solid red light becomes visible, you can release the button. The sensor will power itself off in a few seconds, and all lights will be off.
Note: If you hold the Power button for too long, the heart sensor might not switch off properly. To make sure it powers down correctly, only press and hold the button for 5 to 7 seconds. If the heart sensor accidentally turns back on while you're trying to turn it off, keep pressing the button until you see a solid red light. That means it's completely off and ready for next time!
Still having trouble with your heart sensor?
You can "reset" the heart sensor by connecting it to the charger for 20 seconds:
- Attach the heart sensor to the charging base
- Connect the USB to a wall charger or your computer
- A flashing LED indicates that the heart sensor is charging
- Remove the charging base, as shown below (image B), after 20 seconds. These steps will reset the processor in the heart sensor and restore normal functionality to the Power button.
If you've gone through these steps and are still experiencing issues, reach out to the Family Care Team. Our experts would be happy to help.