Syncing is how the Parent App is updated with your child's progress and play time. If the tablet is always connected to WiFi, the data will automatically sync periodically. If Mightier is used offline, that data is stored on the tablet until there is a strong WiFi connection again.
Making sure to sync after every play session is a good practice to ensure the information you're viewing in the Parent App is up to date. This can also help establish a routine if your child has a has a tough time transitioning off of Mightier.
When play data isn't appearing in your Parent App, it usually means the child's progress hasn't synced to our servers.
To refresh your Parent App dashboard, simply pull down from the top of the screen. This will update with the most recent play data. Keep in mind, there’s a short delay (around 5-10 minutes) between syncing and the data showing up. We recommend waiting a few minutes after syncing before refreshing the app.
If the tablet is not automatically syncing or won’t sync at all, please follow these steps:
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Close the Mightier app, then reopen it. On the first screen, tap the question mark icon
in the upper-right corner of the screen.
- Tap on the Help screen. You will see four (4) icons indicating your connection status to the Internet and Mightier.
If you’re not connected to the internet, the Help screen icons will show something similar to this:
To fix this issue, please turn on Wi-Fi and connect to an available network via your device’s Settings page.
When you’re connected to the Mightier servers, you’ll see green text that will say Connected to Mightier:
If you have unsynced data, wait 5 seconds. You’ll see a spinner indicating that your data is syncing. Pause and wait for the syncing to end. Then, you’re good to go!
If you have a lot of data to sync (>10MB), you’ll see text indicating that the syncing may take a while. The spinner will remain active the entire time the syncing is taking place:
Once the data is synced, you’ll see Data Synced in the lower-left corner of the Help screen:
If you've tried these steps and are still experiencing issues syncing your data or seeing your child’s playtime correctly reflected in the Parent App, please reach out to the Family Care Team. Our experts would be happy to help.