What if I accidentally sent my kit to the wrong address?

The address on your account must be up to date prior to submitting your order. Occasionally, we are able to find and update incorrect addresses at no additional cost before we send out an order. However, if the address you shipped to is valid and accurate, and if the order has already been processed, then you will be responsible for paying re-routing or shipping costs to ship to a second address.

If you’ve sent a kit to an incorrect address, reach out to our Family Care Team for help. We’re happy to make sure it ends up in the correct place!

You can read more about how to update your shipping address here. Please note that you'll also need to contact the Family Care Team if you need to change the shipping information for an order you've already placed.


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Our Family Care Team hours:
9:00am - 6:00pm EST Monday to Friday